Refund Policy

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you buy to cancel without giving a reason.

Our service is a digital service. If you ask us to start within those 14 days and you cancel before they end, we will refund what you paid, minus a proportionate amount for the service already provided up to the time you told us you were cancelling. Most subscriptions are bought by businesses rather than consumers; the cooling-off right applies only to consumers, but we apply the same 14-day approach to all customers as a goodwill policy unless stated otherwise.

You can cancel at any time. Cancellation takes effect at the end of the current billing period, and your record stays published until then. You will not be charged for the next period.

• Within the 14-day cooling-off period, as described above.
• If we cannot provide the service, or it is not as described, under the Consumer Rights Act 2015.
• If you are charged in error or charged twice.
• If we close your account without a breach of our terms on your part — a pro-rata refund for the unused period.

• Fees for authentication work already carried out by KwikChex are non-refundable once that work has begun. [CONFIRM]
• Part-way through a billing period after the cooling-off period, except as above.
• If we close an account or unpublish a record because our terms were broken.
• Because a fact's status is not what you hoped. Payment never changes a fact's status.

Email [CONTACT EMAIL] with your business name, the email on your account and the reason for the request. We will acknowledge it within five working days.

Approved refunds are paid to the original payment method within 14 days of our agreeing the refund. Your bank may take a few more days to show it.

To cancel or request a refund, email [CONTACT EMAIL].